Our performance

We track our performance and use your feedback to continuously improve our services.

160,430

Customer Contact

Calls received by our Customer Contact and Access Centre

5,889

Money Smart

Customers helped with financial support

167

Home Energy

Properties fitted with draught-proofing insulation

99%

Customer Resolution

Customer complaints responded to in time.

8,276

Repairs Reported Online

self-service repairs created by customers using My Account

9,200

My Accounts Registrations

Accounts registered between April 2024 and March 2025

95.37%

Repairs and Maintenance

Non-emergency repairs completed in timescale

100%

Compliance

properties with a valid gas safety record