Our performance
We track our performance and use your feedback to continuously improve our services.
Customer Contact
Calls received by our Customer Contact and Access Centre
Money Smart
Customers helped with financial support
Home Energy
Properties fitted with draught-proofing insulation
Customer Resolution
Customer complaints responded to in time.
Repairs Reported Online
self-service repairs created by customers using My Account
My Accounts Registrations
Accounts registered between April 2024 and March 2025
Repairs and Maintenance
Non-emergency repairs completed in timescale
Compliance
properties with a valid gas safety record