Our performance
To ensure we’re delivering the quality of services you expect from us, we collect lots of information about how we’re performing. We’re committed to using feedback to develop and improve what we do, delivering quality services to our customers on time, every time.
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Annual report
The annual report shows our performance from April 2023 to March 2024
Business plan
Our business plan details our commitment to our customers, compliance, and our vision
Communications strategy
Our communications strategy describes who we are and what’s important to us
Consumer Standards
The standards set out the specific expectations and outcomes around customer safety, hearing the customer voice, account…
Customer offer - service standards
We aim to offer you a great service and promise to work together with you, be open to new ideas, be respectful of others…