Customer and Community Engagement Strategy

Our Customer and Community Engagement Strategy sets out how we plan to work with you and the wider community. It focuses on putting customers at the heart of what we do, listening to and involving customers and stakeholders, and making our engagement activities more effective and meaningful.

We want to ensure that engagement reflects the requirements of the consumer standards and the expectations of the Regulator of Social Housing. With this in mind, we continuously review how we can improve the Tenant Satisfaction Measures. 

Read our Customer and Community Engagement Strategy