Wolverhampton Homes manages 21,000 homes on behalf of the City of Wolverhampton Council. We also provide a wide range of tenure-neutral services, such as homelessness support, anti-social behaviour, and the Home Improvement Agency.
When you need us, we are here for you. As part of our continual improvement, we aim to deliver even higher standards and customer service excellence in all service delivery.
The social housing landscape is changing rapidly, with both the Housing Ombudsman and the Regulator of Social Housing developing greater powers to enforce higher standards on your behalf. There is new regulation, which includes the revised Consumer Standards, and the Tenant Satisfaction Measures.
Importantly, these changes reflect our long-held values as an organisation. We pride ourselves on putting you, the customer, at the heart of everything we do, and we embrace these new regulations.
We aim to offer you a great service and promise to work together with you, be open to new ideas, be respectful of others, and deliver on our promises.
Your voice matters
We can only deliver high-quality services if we understand you and your needs. This is why we:
- listen to you so we can develop a clear framework for how we deliver great customer service
- use your feedback to continually improve the customer experience
- aim to deliver on our promises following every customer contact
- will always be honest in managing your expectations as we strive to provide the best service possible
- aim to be more accountable and transparent in our customer offer and service delivery