Corporate Services
The Corporate Services directorate delivers support across the company in system development and support, performance, marketing and communications, customer support, human resources, learning and development, health and safety, procurement, project management, and organisational governance and finance.
Our offer to you
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Concierge Management Centre
The Concierge Management Centre (CMC) is the eyes and ears of Wolverhampton Homes and the City of Wolverhampton Council, helping customers and the residents of Wolverhampton 24 hours a day, seven days a week.
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Customer contact centre (Homes Direct)
Homes Direct is the first point of contact for many of our customers. The team helps with enquiries and puts customers in contact with the relevant teams. The call handlers are committed to providing a high-quality service.
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Customer resolution
The Customer Resolution team is the point of contact for customers who are unhappy with the standard of service, actions or lack of action by Wolverhampton Homes or those acting on our behalf, where this affects an individual resident or group of residents. The team ensures complaints are addressed fairly, effectively and promptly.