Homes and Communities
The Homes and Communities directorate delivers a range of core landlord and other services that look to enhance and support households throughout their lives, whether they live in a property managed by Wolverhampton Homes or in other tenures.
Our offer to you
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Anti-social behaviour
The Anti-social Behaviour team is responsible for delivering a tenure-neutral anti-social behaviour (ASB) service on behalf of the City of Wolverhampton Council. It works closely with other agencies across the city, including the police, doing what it can to reduce harm, always with the aim of achieving long-term resolutions.
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Domestic abuse
Our specialist Domestic Abuse team works with victims/survivors and their families, recognising children in families are also victims. We work with other agencies tackling domestic abuse, ensuring customers can access the appropriate support and advice.
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Home adaptations
Wolverhampton Homes provides the Home Improvement Agency service on behalf of the City of Wolverhampton Council (CWC). It helps older people, people with disabilities and vulnerable people to live in their own homes safely and comfortably. The team aims to communicate clearly with customers seeking adaptations and to work with them to provide the most appropriate support.
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Homeless services
The Homeless Services team undertakes the statutory function of preventing and relieving homelessness on behalf of the City of Wolverhampton Council. The team provide advice and support to help people to keep their home, explore other housing options, such as housing associations and the private rented sector and help customers to access the rent deposit scheme as well as the housing register.
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Housing needs
The Housing Needs Assessment team assesses housing need in line with the City of Wolverhampton Council’s Housing Allocations Policy and supports vulnerable customers with the Homes in the City system.
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Income
Wolverhampton Homes’ Income team provides customers with information about their rents and service charges, where applicable. While communicating with tenants about rent payment – particularly around it being an important part of their tenancy agreement – is important, we also ensure customers receive all the help and support they need if they struggle to pay bills.
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Lettings
The Lettings team deals with the advertising and allocation of empty homes managed by Wolverhampton Homes. It ensures all homes are allocated in line with the City of Wolverhampton Council’s (CWC) Housing Allocation Policy and provides a frontline service to customers. The allocations process is fair and transparent, taking the needs of tenants and prospective tenants into account.
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Money advice (Money Smart)
The Money Smart team works closely with the Income team, providing budgeting advice and support regarding rent arrears and other debts, to help customers maintain their tenancy. Treating customers with fairness and respect, the team works with customers to ensure they are accessing all the benefits to which they are entitled, maximising their income and supporting them to sustain their tenancy.
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Mutual exchange
A mutual exchange can take place between two or more secure council or assured housing association tenants that want to swap tenancies and properties.
The dedicated officers in the Lettings team manage all aspects of mutual exchange, providing advice and guidance on the process, and working with tenants and other social housing providers to ensure timescales are adhered to, to ensure a smooth and rapid swap.
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Right to Buy
If you are a secure tenant and have been a council or social housing tenant for three years or more, you may have the right to buy your home.
The Income team administers the right to buy process, enabling secure tenants of a WH property to buy their council home (if you qualify).
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Telecare
Our Telecare service, delivered on behalf of the City of Wolverhampton Council (CWC) supports vulnerable people across the borough, enabling them to live independently in their own homes and communities, and provides reassurance to individuals, carers and families.
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Temporary accommodation
Wolverhampton Homes delivers the temporary accommodation service on behalf of the City of Wolverhampton Council (CWC) and works to reduce the number of placements out of borough, which is a key council aim. We co-operate with the council’s strategic housing function to meet statutory duties, including homelessness.
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Tenancy management
Wolverhampton Homes’ Tenancy Management team provides customers with the information they need about landlord and tenant responsibilities when it comes to maintaining homes, communal areas and neighbourhoods. The team supports customers to sustain their tenancies and can signpost wellbeing support, as well as financial assistance, if needed.
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Young people
The Young Persons team focuses on housing support for individuals aged 18 to 25. It plays a key role in the assessment process for the City of Wolverhampton Council’s Roof Over Our Heads pathway, which assesses young people to live independently, mainly in the social rented sector and often in properties managed by Wolverhampton Homes.