Housing needs
The Housing Needs Assessment team assesses housing need in line with the City of Wolverhampton Council’s Housing Allocations Policy and supports vulnerable customers with the Homes in the City system.
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What the team does
The Housing Needs Assessment team:
- assesses housing applications
- updates housing applications following changes of circumstances
- manages incoming enquires regarding housing solutions
- provides housing advice and support with the Homes in the City system
It provides a frontline service to customers, normally by phone or by email/text. However, it tailors its service to the needs of the customer.
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How this benefits customers
As a frontline service, the team assesses customers housing needs in line with the City of Wolverhampton Council’s Housing Allocations Policy based on the information customer provider on their housing application form and the supporting information they provide.
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What customers can expect
Phone calls and contacts are responded to within three working days. Emails are responded to within five working days.
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How we measure success
The team analyses:
- the number of housing applications processed
- the number of responses given to customers
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How we continue to improve
It continuously looks for ways to make the application process more efficient.
- How the team's work fits within the Consumer Standards