Housing Operations
The Housing Operations directorate is responsible for the delivery of responsive repairs and planned maintenance services across Wolverhampton Homes' property portfolio, including all repairs and improvements to empty homes and the delivery of major capital projects on behalf of the Council.
It is also responsible for the tenancy and estate management, specialist support services provided by the Domestic Abuse and Young Persons teams, income management, lettings, mutual exchanges and homes sales.
The directorate ensures our customers’ homes remain safe, undertaking essential safety checks and servicing, and that homes remain mould free.
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The Asset Compliance team is responsible for long-term planning and ensures Wolverhampton Homes’ compliance across a wide range of property services including gas safety, electric safety, lift safety, legionella, asbestos and building regulation.
The DMC Management and Surveys team carries out damp mould and condensation surveys in customers’ homes.
Our specialist Domestic Abuse team works with victims/survivors and their families, recognising children in families are also victims. We work with other agencies tackling domestic abuse, ensuring customers can access the appropriate support and advice.
The Energy and Climate Change team offer energy efficiency advice, support and interventions for our customers.
The Fire Safety team is responsible for undertaking the fire risk assessments of all our premises and it supports our Tenant and Leasehold Officers with vulnerable people and any fire safety issues that are raised.
The team also works with the fire service, providing it with operational information and dealing with legislative queries.
Wolverhampton Homes’ Income team provides customers with information about their rents and service charges, where applicable. While communicating with tenants about rent payment – particularly around it being an important part of their tenancy agreement – is important, we also ensure customers receive all the help and support they need if they struggle to pay bills.
The team is responsible for administering the Leases for all ex-Right to Buy leasehold flats and maisonettes across the City of Wolverhampton Council’s flatted estates.
The Lettings team deals with the advertising and allocation of empty homes managed by Wolverhampton Homes. It ensures all homes are allocated in line with the City of Wolverhampton Council’s (CWC) Housing Allocation Policy and provides a frontline service to customers. The allocations process is fair and transparent, taking the needs of tenants and prospective tenants into account.
The Capital Works team is responsible for delivering a wide range of major construction projects across Wolverhampton Homes housing stock and estates. We work with our strategic construction partners, Wates and United Living, to deliver the schemes.
The Money Smart team works closely with the Income team, providing budgeting advice and support regarding rent arrears and other debts, to help customers maintain their tenancy. Treating customers with fairness and respect, the team works with customers to ensure they are accessing all the benefits to which they are entitled, maximising their income and supporting them to sustain their tenancy.
A mutual exchange can take place between two or more secure council or assured housing association tenants that want to swap tenancies and properties.
The dedicated officers in the Lettings team manage all aspects of mutual exchange, providing advice and guidance on the process, and working with tenants and other social housing providers to ensure timescales are adhered to, to ensure a smooth and rapid swap.
The Planned Repairs team carries out the larger scale works that fall outside of the capital works programme.
The Responsive Repairs team provides an emergency repairs service and is available 24 hours a day, seven days a week, 365 days of the year. It aims to fix all repairs on site during our out-of-hours service, where this is not always possible, it ensures the repair area is safe for the customer.
If you are a secure tenant and have been a council or social housing tenant for three years or more, you may have the right to buy your home.
The Income team administers the right to buy process, enabling secure tenants of a WH property to buy their council home (if you qualify).
Wolverhampton Homes’ Tenancy Management team provides customers with the information they need about landlord and tenant responsibilities when it comes to maintaining homes, communal areas and neighbourhoods. The team supports customers to sustain their tenancies and can signpost wellbeing support, as well as financial assistance, if needed.
The Voids team prepares empty homes in readiness for reletting, ensuring property is safe and secure. It is also responsible for the collection of fly tipping across the city from land managed by the City of Wolverhampton Council.
The Young Persons team focuses on housing support for individuals aged 18 to 25. It plays a key role in the assessment process for the City of Wolverhampton Council’s Roof Over Our Heads pathway, which assesses young people to live independently, mainly in the social rented sector and often in properties managed by Wolverhampton Homes.