Asset compliance
The Asset Compliance team is responsible for long-term planning and ensures Wolverhampton Homes’ compliance across a wide range of property services including gas safety, electric safety, lift safety, legionella, asbestos and building regulation.
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What the team does
The team ensures that all our homes – from houses to high-rise flats – are safe and well-maintained for the health and wellbeing of our customers. The team also supports the accessibility needs of our customers in their homes.
Wolverhampton Homes is legally obliged to test, service and check both inside and outside the homes we manage:
- Gas safety checks are carried out every year to more than 18,000 homes
- Test and inspect electrical wiring in all homes and all communal areas at least once every five years
- All 73 lifts have a thorough inspection every six months and are serviced monthly
- All stairlifts, hoists and vertical lifts within our customers’ homes are serviced regularly to make sure they are safe to use
- Asbestos surveys are carried out regularly in our blocks
- Water risk assessments are carried out every two years, water monitoring is completed monthly and annually
- The team is also responsible for the grounds maintenance and tree management across WH’s communal areas.
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How this benefits customers
The work of the Compliance team ensures the safety of our customers in their homes. The grounds maintenance work also means our customers can enjoy open, safe and well-maintained green areas.
The team’s work means customers are assured that Wolverhampton Homes adheres to legislation and meets the demands of the consumer standards.
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What customers can expect
The team carries out all necessary safety checks within certain timescales to ensure safety of the customer and home.
Gas safety: customers are contacted 4-8 weeks before the due date to agree an appointment.
Electricity checks: customers are contacted 4-8 weeks before the due date to agree an appointment.
Lifts: customers are notified of any planned works/improvements before they begin. Lift maintenance is planned in the three months ahead and notifications are placed in foyers.
Asbestos and legionella: the timescales for these depend on the type of works identified.
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How we measure success
The team completes all the necessary safety checks within the strict timescales. Another measure of success is not receiving complaints from customers.
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How we continue to improve
The team keeps up to date with all best practice and any new legislation for building safety.
- How the team's work fits within the Consumer Standards