Fire safety
The Fire Safety team is responsible for undertaking the fire risk assessments of all our premises and it supports our Tenant and Leasehold Officers with vulnerable people and any fire safety issues that are raised.
The team also works with the fire service, providing it with operational information and dealing with legislative queries.
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What the team does
The team undertakes a wide range of activities:
- fire risk assessments of properties with frequency depending on type
- following up on remediation work required from fire risk assessments
- upgrades smoke detection systems
- replaces fire doors
- completes regular checks on sprinklers
- undertakes building safety risk assessments
- support customers who need extra support if they unable to evacuate themselves in the event of a fire (PCFRA – Person Centred Fire Risk Assessment) and making recommendations on additional equipment required
- works with residents to maintain safety of the buildings they live in
- works with West Midlands Fire Service
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How this benefits customers
The Fire Safety team helps to keep customers safe in their homes. Its proactive work in working with customers ensures they are listened to and are supported.
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What customers can expect
Resident Engagement Building Safety strategies will shortly be issued to residents for consultation. This seeks to confirm communication preference and the information we can provide you with.
We launch a 28-day consultation period if there are to be changes made to your building or management process.
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How we measure success
We undertake surveys with customers and record their responses.
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How we continue to improve
The team keeps up to date with all best practice and legislation relating to fire safety. It updates processes when needed and learns from feedback. Often attending additional training and updates from fire safety companies and manufacturers.
- How the team's work fits within the Consumer Standards