Leases
We are responsible for administering the leases for all ex-Right to Buy leasehold flats and maisonettes across the City of Wolverhampton Council flatted estates.
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What the team does
The team is responsible for customers who live in the 2,500 plus leasehold flats and maisonettes. It raises and administers service charges and can provide advice and guidance in all matters relating to leasehold management. The team consults leaseholders on relevant issues, such as major repairs that are needed.
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How this benefits customers
The team makes sure that the lease terms are adhered to and that leaseholders are billed fairly for the services Wolverhampton Homes provides. This makes sure that tenants, who pay a rent, are not subsidising leaseholders. The team also ensures that through major works projects we can maintain and improve where our customers live.
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What customers can expect
The team:
- aims to reply to customers’ general enquiries, such as a query with an invoice, within three working days
- treats all customers fairly and equally
- treats all information you give us confidentially
- listens to leaseholders concerns and work with them to improve the services provided
When Section 20 consultation is taking place, we are bound by specific guidelines and will respond to queries within the guidelines set.
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How we measure success
The team aims to reduce the number of queries received from leaseholders by providing information in a transparent and concise format by making notices such as service charges invoices or Section 20 consultation notices as easy as possible to understand.
Offer support to leaseholders when selling their lease to ensure that the sale of the lease can go through smoothly at what can be a stressful time.
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How we continue to improve
When the team receives positive or negative feedback from customers, it always learns from it, whether it means reviewing how we provide the service to see where we could do better or simply taking satisfaction from the confirmation that the customer is happy.
- How the team's work fits within the Consumer Standards