Planned repairs
The Planned Repairs team carries out the larger scale works that fall outside of the capital works programme.
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What the team does
The Planned Repairs team carries out the larger scale works that fall outside of the capital works programme. This work includes:
- kitchen replacements and repairs
- bathroom replacements and repairs
- full room and large-scale plastering works
- drainage replacements and repairs
- access path replacement and repairs
- large-scale bricklaying works
- internal flooring replacements
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How this benefits customers
We maintain the housing stock and through our works bring the stock up to safe comfortable standard for our customers ensuring the property is habitable for all who live there.
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What customers can expect
When works are greater than initially reported by the customer, they will typically be escalated to the planned repairs team to be completed. This work will normally fall within a 90-day target timescale. While waiting for this work to start, we ensure the customer’s home is in a safe condition.
Our customers can expect a high standard of works, which are carried out by our dedicated in-house team of trade operatives and by our team of contractors.
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How we measure success
We measure our success by ensuring we complete our works within the target timescales. This is measured every month as part of our performance targets.
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How we continue to improve
Customers are now provided with a summary of the inspection with estimated dates of completion. We are continuing to develop and upskill the workforce to ensure we maintain an excellent service to our customers.
- How the team's work fits within the Consumer Standards