Welcome
Congratulations on your new tenancy! We love our city and are committed to helping people to get on in life by unlocking their potential through housing, skills and technology. You can learn more on our About us page.
This page has been specially designed for you, to give you quick and easy access to information relevant to new tenants.
Your tenancy
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Introductory tenancy
If this is your first social housing tenancy, or you have moved into your new home from a private residence, your tenancy will be an introductory tenancy.
Your rights and responsibilities -
Secure tenancy
If you have moved into your new home from a council or housing association property, and you were already a secure tenant, your security of tenure will have moved with you.
Your rights and responsibilities -
Lettable standard
At Wolverhampton Homes, we have a lettable standard. This is the standard homes must meet before we let them to tenants.
Our lettable standard -
Your Tenancy Officer
Your Tenancy Officer is your 'go to' person for most tenancy and neighbourhood related queries.
Find my Tenancy Officer
Rent and other costs
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Paying your rent
Direct Debit is the easiest way to pay your rent and many other charges. You can also pay online or via a number of other methods to suit you.
Payment options -
Costs of running your home
Do you know all the costs of running your home? In addition to rent, you will also need to pay Council Tax, utility bills, phone, internet, TV licence and more.
Budget planner -
Home contents insurance
We strongly recommend that you buy home contents insurance to protect your furniture and other personal belongings in the event of fire, theft, flood or other unexpected events.
Contents insurance
Repairs
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Reporting repairs
You can report repairs online using My Account. If you need to report an emergency repair, please contact us.
Report a repair -
Recharge repairs
In some circumstances, you may be deemed responsible for a repair and may be charged for the cost of carrying out the work.
Repairs you are responsible for -
Damp and mould
Condensation is caused by everyday activities in the home, and if not managed properly, can lead to dampness and mould growth.
How to deal with condensation
Gas and electricity
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Setting up your gas and electric
Before you can use your gas or electric, we first need to test and commission your central heating system.
What you have to do -
Does your home benefit from district heating?
If you live in Heath Town, Wodensfield Tower or William Bentley Court, your building is connected to a district heating system. Instead of having a boiler in your home, you will have a heating unit that looks and works in a similar way.
How does it work?
Staying safe at home
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Fire safety
On our website, you can learn more about what we're doing to keep you safe, as well as what you can do to prevent fires in your home and how to respond in the event of a fire.
Learn more -
Home safety
As well as fire, we're committed to keeping you safe from gas, electricity, unclean water and asbestos.
Learn more