Wolverhampton Homes have been highlighted for our work on the innovative Black Country Click Start programme.
Click Start was developed with the aim of reducing digital and financial inclusion, through improved digital skills. As a partner in Click Start, Wolverhampton Homes has worked with almost 500 residents of the city, supporting them to develop basic online skills through an individual programme tailored to their needs.
Our trainers helped residents to tackle the practical, social and psychological issues that were preventing them getting online, develop their confidence and improve their skills with sending emails, online shopping and banking, and generally getting comfortable with using the internet.
Sarah Butcher, Head of Organisational Development and Employee Engagement at Wolverhampton Homes said:
“We’re committed to supporting the City of Wolverhampton Council’s aim to maximise digital skills and connectivity in the city. We’ve been involved in the Click Start programme for several years and it has been hugely positive for residents who have developed essential digital skills.
“Confidence in using the internet is so important to access information, services and opportunities for jobs and training, as well as being able to stay safe online. 10% of our participants have progressed into employment following the programme and two thirds feel more confident in managing their personal finance and household budget. I’m so pleased for everyone who has taken part.”
Supported by social housing organisations from across the West Midlands, almost 4000 people were supported through the life of the programme, with the majority feeling more confident about using the internet and their ability to stay safe online. Three-quarters of those who completed the programme said they were now able to access employment support and training information online and many are now in employment, education or training.
