News release from City of Wolverhampton Council dated Friday 28 March 2025
From Tuesday (April 1) City of Wolverhampton Council will deliver the city’s Homeless, Homes Improvement Agency (HIA), Temporary Accommodation and Telecare services that were previously delivered by Wolverhampton Homes.
Customers will be able to access all the services as normal, with new email and phone contact details as follows:
- Homeless Service - services@wolverhampton.gov.uk and 01902 556789
- HIA - HIA@wolverhampton.gov.uk
The new arrangements aim to realise operational benefits while continuing to deliver a seamless customer service.
Improvements for customers include a new face-to-face offer alongside the introduction of a new housing advice service.
This follows public consultation that identified residents want more face-to-face advice and support to help them stay in their accommodation.
The new model is also in line with councils up and down the country having to manage rising costs and a huge increase in demand for Temporary Accommodation.
Councillor Steve Evans, the council's Deputy Leader and Cabinet Member for City Housing, said:
“We need to prevent more people losing their homes and through quality advice and support we will be able to offer that.
“The proposed Housing Advice and Homeless Prevention Service will manage the growing demand and improve residents’ ability to make well informed decisions regarding their housing options.
“We would like to thank Wolverhampton Homes for helping thousands of residents over the years and we have worked closely with them to make the transition to the remodelled service as smooth as possible.”
The transfer of the HIA and Telecare from Wolverhampton Homes to the council will provide the opportunity to streamline services and give the council greater oversight on the delivery of the housing adaptations service, which impacts on services within the council such as adult social care, children’s services and occupational health.