Our new Customer and Community Engagement Strategy looks at how we can best serve customers and makes sure it is fit for purpose now and in the future.
Last week, we highlighted our eight main priorities for the next 12 months.
Here we shine a light on the five Cs – the main pillars that guide how we deliver meaningful and positive engagement activities for customers and the wider Wolverhampton communities.
These are our pledges to be:
Customer-centred
Our customers are at the heart of everything we do, and we aim to understand and respond to your needs, preferences and aspirations. We treat our customers with respect, dignity and courtesy, and we value their diversity and individuality.
Co-productive
We aim to understand and respond to your needs, preferences and aspirations. We tailor our engagement methods and channels to suit their different circumstances and preferences.
Collaborative
It is vital that we work with customers and communities, as well as with our shareholder, partners and stakeholders, to achieve our shared goals and outcomes. We build trust and mutual understanding with our customers and communities, fostering a sense of belonging and ownership, and help to promote social, environmental and economic wellbeing in the areas where we operate.
Continuously engaged
We continuously engage with customers and communities to ensure they are informed and updated on our progress and performance. We monitor and evaluate our engagement activities, and use feedback and learning to improve our services and engagement.
Complaints-focused
We comply with the relevant legislation, regulation and guidance that applies to our customer and community engagement activity. We aim to continually learn from the outcomes of complaints, and to ensure that customers know how they can make a complaint.
You can read the Customer and Community Engagement Strategy here.