We know it has never been more important to think about how we engage with you, our customers.
We place the customer at the heart of everything we do and our new Customer and Community Engagement Strategy details how we, with our colleagues at the city of Wolverhampton Council, plan to deliver more opportunities for community access and engagement.
Over the next few weeks, we will shine a light on some of these, so you know what we are focusing on.
This week, we are looking at our eight priorities for the next year.
These are that we will:
- Make sure our customers always come first. To do this, we will set clear rules, use helpful tools and give our team the right training and technology.
- Listen to our customers and stakeholders to improve how we communicate and work with them. We will then create a clear plan to make these improvements happen.
- Make sure our Customer Involvement Panel continues to include people from different backgrounds and that everyone feels valued and heard.
- Support new groups for customers, such as a Resident Building Safety Panel, youth groups and a group for people who have experienced domestic abuse.
- Work to make our customers happier with our services by listening to feedback and making changes based on feedback in the Tenant Satisfaction Measures (TSMs).
- Make our events and activities more useful and enjoyable for customers and communities. We will share our successes so you can see the difference we are making.
- Do more to ensure we connect with customers and communities in ways that feel helpful and positive.
- Offer more ways for people to get involved, making sure they are easy to use and convenient. This will include things like our website, social media, online surveys, webinars and podcasts, so more people can take part in a way that suits them.