At WH, your health and safety is our priority, and to support you, we have invested in our dedicated Fire Safety team - supporting customers with their fire safety concerns.
With the increase in e-bikes and e-scooters, we have seen more electrical fire safety concerns than ever. The lithium-ion battery which is found in e-bikes and e-scooters can be highly flammable, and needs special attention compared to other batteries. It is important that you know what to look out for and how to look after your new electrical devices.
Below, the team answer your most frequently asked questions on electrical fire safety, to help keep you and your family safe at home.
Q: How should I charge and look after my lithium-ion battery safely?
Always use the charger provided with your e-bike or e-scooter and avoid charging or storing the battery in extreme temperatures. Charge your device on a stable, flat surface away from flammable materials, and never leave it on charge when the battery is full. You should charge the battery in a room with a smoke detector and keep the door closed, away from any escape routes.
Q: How do I know my e-bike battery is faulty?
If you notice any strange smells, discoloration, deformation, excessive heat, leaking, or unusual sounds coming from your e-bike or its battery, stop using it immediately, move it to a safe location, and call 112.
Q: How can I store my e-bike and battery safely?
E-bikes, e-scooters, and their lithium-ion batteries should be stored in a cool, dry place, avoiding excessively hot or cold areas. They should not be stored in communal areas or be blocking any escape routes, including corridors. It’s so important that you and your family can escape safely in the event of an emergency. It’s best to make sure your e-bike or e-scooter is stored in a room ideally with a smoke detector and that the door is kept closed.
Q: How do I get rid of my old lithium-ion battery?
It is important not to discard lithium-ion batteries in the bin. Instead, take them to a recycling centre or follow your local council's disposal instructions. Keep used batteries separate and never expose them to fire to prevent hazardous situations.
Q: Where can I learn more about fire safety?
Please view our website for fire safety information, such as fire safety in flats, how to plan your escape route, how to test your fire alarms and much more: www.wolverhamptonhomes.org.uk/firesafety. We work in partnership with West Midlands Fire Service, where you can view the latest advice and guidance on their website too: https://www.wmfs.net/.