Our new Customer and Community Engagement Strategy focuses on how we can best support customers and the wider Wolverhampton area.
We have focused on the five Cs – the main pillars that guide how we deliver meaningful and positive engagement activities for you and the wider Wolverhampton community - and our eight main priorities for the next 12 months.
The next focus is how our customer and community engagement activities not only improve our services and performance but also enhance people’s quality of life and wellbeing.
It is about:
- Innovating how we work with customers, about co-creating services and service delivery plans.
- Being driven by data: we want our activities to be meaningful and have the maximum, positive impact.
- Providing advice and support that you tell us you need: welfare benefits, debt, employment, education, health, safety, digital inclusion and energy efficiency.
- Leveraging opportunities for you to access training, education, employment, volunteering and enterprise initiatives.
We also recognise that health outcomes and housing are interconnected, which means the relationship between the two cannot be ignored. Housing has a significant influence on health and wellbeing, and we support this priority through the work with partners and volunteers.
Being visible is important to you and us. While our data insight shows that most customers prefer to be contacted digitally, we know you want to be able to speak to us in person or on the phone. Our customer app, My Account, now has more than 22,000 live accounts and this has enabled us to free up resources to support our more vulnerable customers.
We also continue to promote equity, diversity and inclusion across our engagement activities and wider services. We know we have an important role to play in tackling the stigma of social housing and challenging some of the negative stereotypes that exist around it.
You can read the Customer and Community Engagement Strategy here.